Shipping policy

Processing Times

Orders are typically processed and prepared for shipment within 5–7 business days. You will receive tracking information once your order has shipped.

Shipping & Delivery

Memories Made Candle Co. currently ships within the United States only. Orders are shipped using the carrier and service best suited for the destination and package.

Delivery times provided by the carrier are estimates and do not include our processing time. Delivery dates are not guaranteed, and carrier delays are outside our control.

Lost or Missing Packages

Once an order has been transferred to the shipping carrier, Memories Made Candle Co. is not responsible for carrier delays or packages lost in transit. If your tracking has stopped updating or you believe your package may be lost, please contact the carrier first for assistance. If you still need help, you're welcome to contact us and we'll do our best to assist.

Packages marked as delivered by the carrier are not eligible for a refund or replacement due to loss or theft after delivery.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error before your order has shipped, please contact us as soon as possible and we'll do our best to update it.

If an order is returned to us because of an incorrect or incomplete address, the customer is responsible for any additional shipping costs required to resend the order.