Refund policy

Returns & Exchanges

All sales are final except for approved fragrance exchanges or items that arrive damaged, defective, or incorrect.

Fragrance Exchanges

We understand that fragrance is personal, especially when shopping online. If a scent isn't the right fit, contact us within 7 calendar days of the carrier-confirmed delivery date to request a one-time fragrance exchange.

Products must be unused and returned in their original condition. Customers are responsible for all shipping costs associated with fragrance exchanges. Original shipping charges are non-refundable. Exchanges are approved after the returned item has been received and inspected. Please do not send an item back without contacting us first.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 calendar days of the carrier-confirmed delivery date. Please include your order information and clear photos of the item and packaging when applicable.

Once your claim has been reviewed and approved, Memories Made Candle Co. will arrange an appropriate replacement or refund. Please do not send damaged, defective, or incorrect items back unless we provide return instructions.

Order Cancellations

Cancellation requests must be submitted within 24 hours of placing your order. We will make every effort to accommodate cancellation requests; however, orders that have already been processed or shipped cannot be canceled.

Refunds

Approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.